You can check and add your registered payment method.

You can check and edit your registered name, account display name, and email address. You can also change your password here.

About your order

[Order flow] (normal)

1, Please select the product.
2. Add the desired product to your cart from the product page, and click the Proceed to Payment button on the “Shopping Cart” page.
3, If you have already registered an account, please log in and the registered information will be reflected.
*You can purchase without registering an account
3. Please enter the information necessary for shipping and payment.
4, If you place an order by paying by credit card, your order will be completed immediately.
After placing your order, you will receive a confirmation email from ItaliaDesign.

If you choose to pay by bank transfer, you will receive a confirmation email from ItaliaDesign after placing your order. After that, your order will be completed after confirming your payment. We will send you an email confirming your payment.

[Flow of ordering customized products]

Many of the products handled by ItaliaDesign can be customized.
Possible customization varies depending on each product, such as color, size, material, etc.
It is impossible to list all possible customizations on the site, so
1. Please feel free to contact us via “Contact Us” for customization of our products.
2.This site will contact the manufacturer on your behalf and let you know whether customization is possible and what kind of customization is possible.
3. Basically, we will communicate with you via email, and once we receive your approval for the proposal/estimate, you will make payment and your order will be placed.
*The only payment method for purchasing customized products is bank transfer.

[Check your order status]

Depending on the product you order, it may take a long time for delivery.
While you are waiting, you can check the status of your order as follows.

You can check the order by going to “My Page” → “Orders” and clicking “View” for the relevant order. We will send you the same content as on My Page by email from time to time.

[Changes/cancellations after ordering]

Please note that once an order has been placed, we cannot accept changes or cancellations due to the customer’s convenience. If the payment method is bank transfer, changes or cancellations cannot be made after the transfer has been made.
In the following cases, we will notify the customer by email, and the customer may change or cancel the reservation at their discretion.
・If the delivery date of the ordered product is expected to be longer than what is stated on the product page.
・If the ordered product cannot be manufactured due to the manufacturer’s circumstances and a similar product will be delivered.
　(For example, differences in color, differences in materials, differences in some shapes, etc.)

About payment

[Payment method]

You can pay by credit cardVisa/MasterCard/AmericanExpress or bank transfer (prepayment). Please note that bank transfer fees are the responsibility of the customer.

Sumishin SBI Net Bank (financial institution code 0038)
Melon Branch (branch code 108)
Account number 1186214 Ordinary
Name holder: CISARELLA FELICE

[Issuance of receipt]

If you have an account, you can download it from My Page > Orders > “Invoice” on the right side of the relevant order. Or please contact our store. We will send it to you by email.

About shipping, delivery, shipping country, and packaging

[Shipping]

For all items, shipping and duties are included in the listed price.
Shipping and service fees are generally included for some large products and products that require unpacking and installation services.

[About delivery time]

Please see each product page for delivery times.
Customized products may take longer than stated.
Also, due to national holidays and summer/winter holidays in Italy, it may take longer than usual to deliver. note that.

[About shipping country]

Most of the products will be shipped from Italy after your order is placed, and some products will be shipped from within Japan.
Items will be delivered to the destination using the following three patterns.
・From Italy → delivered to the customer’s home
・From Italy → our store’s warehouse → delivered to the customer’s home (for large items)
・From Japan → delivered to the customer’s home
From Italy For shipping, we use international carriers such as DHL and FedEx by air, and for shipments from within Japan, we use carriers such as Yamato Transport and Sagawa Express.

[About packaging]

The delivered product will arrive in Japan via airmail from Italy. It takes a long journey to reach our customers by land, air, and then land again.
All items will be carefully packaged at the point of delivery to ensure that they complete this long journey safely.
Small products are packed using cushioning material to protect and secure the entire surface of the product.
Large products (furniture, etc.) are packed with cushioning material and a wooden frame or box to protect and secure the entire surface of the product.
*When packing, the shipping company takes photos or videos of the condition of the product and packaging immediately before packing to ensure that the product is packaged without any damage, scratches, or stains. I am.

[About delays]

The delivery time stated on the product page has a certain amount of leeway, but it may be due to reasons such as social conditions (war, coronavirus pandemic, etc.), bad weather, natural disasters, or the occurrence of unpredictable situations. Please note that there may be delays.

About unpacking and installation delivery

Large items deemed necessary by our store will be delivered by unpacking and installation. (The service charge is included in the displayed price.)
In order to arrange smooth delivery, we will ask the customer to inform us in advance of the details of the installation location where the delivery will be made.

[About delivery date and time]

After the product arrives at our warehouse in Japan, we will inform you of the earliest possible delivery date from our website. If the scheduled delivery date is inconvenient, please contact us. We will coordinate the schedule with the delivery company. If we do not hear from you, we will make arrangements according to the schedule you provided.
The delivery company will contact you directly by phone or SMS in the evening of the day before the delivery date or in the morning of the day of delivery regarding the time when the delivery company will visit you.

[About delivery]

Delivery will only be carried out through the entrance. If delivery through the entrance is not possible, we will deliver the item to the entrance or in front of the building. We also do not accept returns of products due to impossibility of delivery. Please check the delivery route carefully in advance.
Also, please check the following:
・If the delivery route is narrow and it is not possible to transport the product to the room where it will be installed, the product will be delivered and installed at a location where it can be delivered.
・We cannot move your furniture, etc. By the time of your visit, please ensure that there is a sufficient route for transporting the product and that you have prepared the space for installation. If the delivery/installation space cannot be secured at the time of visit and the installation work cannot be carried out and the item has to be returned, it will be treated as redelivery.
・Preliminary inspection by the delivery company (charges apply) may be possible. If you wish to make such arrangements, please contact us before placing your order so that we can check the availability and costs. Please note that the preview is only for checking the current condition and does not guarantee whether or not the item will be transported. It will take some time for us to provide you with an estimate.
・Depending on the building or facility, it may be necessary to submit a “transportation application” to the management company in advance. Please be sure to check the building/facility entry rules in advance and take the necessary procedures. If the item cannot be delivered on the same day due to an incomplete application and has to be returned, it will be treated as redelivery and a redelivery fee of 10,000 yen (excluding tax) will be charged.
・In the case of delivery to a building or facility that has restrictions regarding delivery vehicles (such as truck height restrictions) or delivery times (designated weekday nights, etc.), arrangements will be different from normal arrangements and additional costs will be borne by the customer. You may receive it. We also accept advance consultation regarding shipping, so please contact us from “Contact Us“.
・Compensation in the event of an accident such as damage to the walls of the room or scratches on the floor during transport is limited to the scope covered by the shipping company’s insurance. This site is not responsible for any other compensation details.

[About costs]

Included in listed price.
In the following cases, the delivery will be treated as redelivery according to the shipping company regulations, and a flat rate of 10,000 yen (excluding tax) will be charged for redelivery.
・Date and time changes after the changeable date has passed.
・If the customer is not present when we visit on the day.
・When we visit you on the day of your visit, we are unable to carry in and install the item due to the building or indoor conditions, and you have to return the item.

[Others]

Please note that we do not allow customers to specify a delivery company.
Depending on the area specified by the delivery company, a separate quote may be required or arrangements for unpacking and installation delivery may not be possible. Please consult us before ordering.

About returns, exchanges, and cancellations

[If there is a defect in the delivered product]

We take every possible measure to ensure the quality of the products we deliver, but in the unlikely event that the product is damaged, soiled, defective, defective, missing parts, or different from what you ordered, we may Please check the following details and contact us via “Contact Us” within 5 days from date.

・When returning or exchanging a product, please use the packaging materials used when the product was delivered. If there is a defect, please be careful not to discard the packaging materials used during delivery.
・When opening the product, please be sure to check that there are no scratches or stains on the product, and that there are no missing parts. If the product requires assembly, we will not be able to respond if you contact us regarding scratches or stains after the product has been assembled. please note.
・As the response will vary depending on the situation, we kindly ask that you follow the return/exchange procedures provided on this website. If you return the item before receiving the information from this site, we will not be able to respond.
・If you do not follow the instructions on this site, we will not be able to accept returns or exchanges for any reason. Thank you for your understanding.
・Please note that if the contact deadline has passed, we will not be able to accept exchanges or returns.
・Although we take great care in handling our products, minor scratches (scratches) may occur due to force majeure during assembly, packaging, or transportation. In that case, please note that the product will not be treated as defective.
・Depending on the product, there are some that are exchangeable and some that are not. Even if an exchange is possible, it may take some time for the product to be made to order. If we are unable to provide the same item because it is sold out or is a one-of-a-kind item, we will accept returns and refunds. Please note.

[Returns due to customer’s convenience]

We cannot accept returns for any reason. Please note.
We try to reproduce the actual color and texture of the product photos as much as possible, but there may be slight differences in color tone depending on the customer’s device, screen settings, and the shooting conditions of the product photos. This may occur.
Also, the appearance of patterns on natural marble, the appearance of wood grain and annual rings on wood products, the appearance of patterns and patterns on fabrics and leather, the colors, patterns and shapes of art glass products, and vintage processing. Some products have different expressions depending on their characteristics, such as the finish of the product. Please note that we cannot accept returns or exchanges due to reasons such as color, texture, etc. differing from the image.
If you have any questions or would like more detailed information about the product before ordering, please feel free to contact us on this site Please contact us.

【Cancellation of order】

Please note that once an order has been placed, we cannot accept changes or cancellations due to the customer’s convenience. If the payment method is bank transfer, changes or cancellations will not be possible after the transfer has been made.
In the following cases, changes or cancellations may be made at the customer’s discretion.
・If the delivery date of the ordered product is expected to be longer than what is stated on the product page.
・If the ordered product cannot be manufactured due to the manufacturer’s circumstances and a similar product will be delivered. (For example, differences in color, differences in materials, differences in some shapes, etc.)

[About cooling off]

Mail order sales are not covered by the cooling-off system. We cannot accept cancellations or returns due to customer convenience. Please note. If there is a defect in the product, please check “If there is a defect in the delivered product”.

About the warranty

Products purchased on this site come with a worry-free guarantee, with some exceptions. Please check the warranty period on each product page.
For paid repairs after the warranty period has expired or which are not covered by the warranty, please feel free to contact us as we will respond as appropriate depending on the content. *A “warranty” is not attached to each product.

[Warranty details]

During the warranty period, any failure or damage that occurs naturally due to normal usage according to the instruction manual will be repaired, parts replaced, or the product replaced free of charge. If repair is not possible, or if the same parts or product are not available for parts or product replacement, we will, at our discretion, accept returns and refunds. Please note.
Breakdowns and damage caused by use for commercial purposes other than at home are not covered by the warranty. Please note.

[Warranty period]

Please see each product page for the warranty period. (The warranty period for all products not listed is “1 year”)
The warranty period begins from the date of delivery of the product.

[Warranty covered]

Only physical failure or damage to the product itself is covered.
The warranty does not cover incidental damages such as damage to non-products such as floors and walls, physical injuries to people or animals, and psychological damage. In addition, the warranty does not cover discoloration or fading due to sun exposure, deterioration of the fabric or filling material, scratches or stains due to use, consumables such as light bulbs or batteries, or other natural deterioration over time.
Even within the warranty period, repairs will be charged in the following cases.
・Failures and damage caused by transportation, movement, dropping, impact, pressurization, water exposure, etc. after delivery, or due to improper management and storage
・Fire, earthquake, wind and flood damage, lightning, salt damage ・Failures and damage caused by gas damage, insect damage, and other natural disasters
・Failures and damage caused by use outside of ordinary households (for commercial use, etc.)
・When used outside of Japan
>・When replacing non-faulty parts at the customer’s request
・When the purchased product is a used item (used item) that has been transferred, whether paid or free of charge
・ If the product has been intentionally altered, modified, or processed
・Failure or damage due to repair or modification by a party other than this site
・In any other case judged by this site to be inappropriate for warranty coverage

About customs duties

Products shipped from Italy may be subject to customs duties, which are included in the displayed price. Rest assured thatyou will not be charged for payment once the item is delivered to you. If you are charged payment due to a mistake, please let us know immediately.

Other

【Gift wrapping】

We are sorry, but we do not provide gift wrapping or gift wrapping services.

[Name engraving service]

For some products, such as watches, we offer a personalized engraving service (name, date, message, etc.) for a fee.
Please use it as a gift for celebrations or loved ones!
The number of possible characters varies depending on the product. Please feel free to contact us.