{"id":23222,"date":"2021-12-06T21:23:17","date_gmt":"2021-12-06T12:23:17","guid":{"rendered":"http:\/\/italiadesign.jp\/?page_id=23222"},"modified":"2024-03-21T05:47:33","modified_gmt":"2024-03-20T20:47:33","slug":"guide","status":"publish","type":"page","link":"http:\/\/italiadesign.jp\/eng\/guide\/","title":{"rendered":"Guide"},"content":{"rendered":"\r\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#About_our_products\"><span class=\"toc_number toc_depth_1\">1<\/span> About our products<\/a><ul><li><a href=\"#Italian_designed_products\"><span class=\"toc_number toc_depth_2\">1.1<\/span> [Italian designed products]<\/a><\/li><li><a href=\"#Customized_products\"><span class=\"toc_number toc_depth_2\">1.2<\/span> [Customized products]<\/a><\/li><\/ul><\/li><li><a href=\"#About_account_registration\"><span class=\"toc_number toc_depth_1\">2<\/span> About account registration<\/a><ul><li><a href=\"#New_registration_method_account_registration_only\"><span class=\"toc_number toc_depth_2\">2.1<\/span> [New registration method] (account registration only)<\/a><\/li><li><a href=\"#First-time_purchasers_account_not_registered\"><span class=\"toc_number toc_depth_2\">2.2<\/span> [First-time purchasers] (account not registered)<\/a><\/li><li><a href=\"#Customers_who_are_already_members\"><span class=\"toc_number toc_depth_2\">2.3<\/span> [Customers who are already members]<\/a><\/li><li><a href=\"#How_to_use_my_page\"><span class=\"toc_number toc_depth_2\">2.4<\/span> [How to use my page]<\/a><\/li><\/ul><\/li><li><a href=\"#About_your_order\"><span class=\"toc_number toc_depth_1\">3<\/span> About your order<\/a><ul><li><a href=\"#Order_flow_normal\"><span class=\"toc_number toc_depth_2\">3.1<\/span> [Order flow] (normal)<\/a><\/li><li><a href=\"#Flow_of_ordering_customized_products\"><span class=\"toc_number toc_depth_2\">3.2<\/span> [Flow of ordering customized products]<\/a><\/li><li><a href=\"#Check_your_order_status\"><span class=\"toc_number toc_depth_2\">3.3<\/span> [Check your order status]<\/a><\/li><li><a href=\"#Changescancellations_after_ordering\"><span class=\"toc_number toc_depth_2\">3.4<\/span> [Changes\/cancellations after ordering]<\/a><\/li><\/ul><\/li><li><a href=\"#About_payment\"><span class=\"toc_number toc_depth_1\">4<\/span> About payment<\/a><ul><li><a href=\"#Payment_method\"><span class=\"toc_number toc_depth_2\">4.1<\/span> [Payment method]<\/a><\/li><li><a href=\"#Issuance_of_receipt\"><span class=\"toc_number toc_depth_2\">4.2<\/span> [Issuance of receipt]<\/a><\/li><\/ul><\/li><li><a href=\"#About_shipping_delivery_shipping_country_and_packaging\"><span class=\"toc_number toc_depth_1\">5<\/span> About shipping, delivery, shipping country, and packaging<\/a><ul><li><a href=\"#Shipping\"><span class=\"toc_number toc_depth_2\">5.1<\/span> [Shipping]<\/a><\/li><li><a href=\"#About_delivery_time\"><span class=\"toc_number toc_depth_2\">5.2<\/span> [About delivery time]<\/a><\/li><li><a href=\"#About_shipping_country\"><span class=\"toc_number toc_depth_2\">5.3<\/span> [About shipping country]<\/a><\/li><li><a href=\"#About_packaging\"><span class=\"toc_number toc_depth_2\">5.4<\/span> [About packaging]<\/a><\/li><li><a href=\"#About_delays\"><span class=\"toc_number toc_depth_2\">5.5<\/span> [About delays]<\/a><\/li><\/ul><\/li><li><a href=\"#About_unpacking_and_installation_delivery\"><span class=\"toc_number toc_depth_1\">6<\/span> About unpacking and installation delivery<\/a><ul><li><a href=\"#About_delivery_date_and_time\"><span class=\"toc_number toc_depth_2\">6.1<\/span> [About delivery date and time]<\/a><\/li><li><a href=\"#About_delivery\"><span class=\"toc_number toc_depth_2\">6.2<\/span> [About delivery]<\/a><\/li><li><a href=\"#About_costs\"><span class=\"toc_number toc_depth_2\">6.3<\/span> [About costs]<\/a><\/li><li><a href=\"#Others\"><span class=\"toc_number toc_depth_2\">6.4<\/span> [Others]<\/a><\/li><\/ul><\/li><li><a href=\"#About_returns_exchanges_and_cancellations\"><span class=\"toc_number toc_depth_1\">7<\/span> About returns, exchanges, and cancellations<\/a><ul><li><a href=\"#If_there_is_a_defect_in_the_delivered_product\"><span class=\"toc_number toc_depth_2\">7.1<\/span> [If there is a defect in the delivered product]<\/a><\/li><li><a href=\"#Returns_due_to_customer8217s_convenience\"><span class=\"toc_number toc_depth_2\">7.2<\/span> [Returns due to customer&#8217;s convenience]<\/a><\/li><li><a href=\"#Cancellation_of_order\"><span class=\"toc_number toc_depth_2\">7.3<\/span> \u3010Cancellation of order\u3011<\/a><\/li><li><a href=\"#About_cooling_off\"><span class=\"toc_number toc_depth_2\">7.4<\/span> [About cooling off]<\/a><\/li><\/ul><\/li><li><a href=\"#About_the_warranty\"><span class=\"toc_number toc_depth_1\">8<\/span> About the warranty<\/a><ul><li><a href=\"#Warranty_details\"><span class=\"toc_number toc_depth_2\">8.1<\/span> [Warranty details]<\/a><\/li><li><a href=\"#Warranty_period\"><span class=\"toc_number toc_depth_2\">8.2<\/span> [Warranty period]<\/a><\/li><li><a href=\"#Warranty_covered\"><span class=\"toc_number toc_depth_2\">8.3<\/span> [Warranty covered]<\/a><\/li><\/ul><\/li><li><a href=\"#About_customs_duties\"><span class=\"toc_number toc_depth_1\">9<\/span> About customs duties<\/a><\/li><li><a href=\"#Other\"><span class=\"toc_number toc_depth_1\">10<\/span> Other<\/a><ul><li><a href=\"#Gift_wrapping\"><span class=\"toc_number toc_depth_2\">10.1<\/span> \u3010Gift wrapping\u3011<\/a><\/li><li><a href=\"#Name_engraving_service\"><span class=\"toc_number toc_depth_2\">10.2<\/span> [Name engraving service]<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"About_our_products\">About our products<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Italian_designed_products\">[Italian designed products]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>All products on this site are made in Italy. <br>Local designers and craftsmen produce each piece with passion, using tradition and craftsmanship that has been passed down from generation to generation. <br>Products made from natural materials such as marble and art glass are unique in the size, color, and shape of each pattern, making them unique products in the world. Therefore, please note that there may be differences in color, pattern, pattern, and shape from the product image. <br>In addition, all the brands we handle are selected by the Italian founder of this site, FELICE, who selects only brands that handle high-quality products from numerous Italian manufacturers, contacts them, and deals directly with them. I am. <br>We carry many products from manufacturers that are not yet known in Japan. <br><a href=\"https:\/\/italiadesign.jp\/eng\/thought\/\">Thoughts of Italian owner Felice<\/a><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Customized_products\">[Customized products]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Many of the products on this site can be customized. <br>Customization possibilities vary depending on each product, including color, size, and materials. <br>Each product page indicates whether customization is possible, but even for products that do not have any indication, it may be possible upon consultation. Please feel free to contact us before ordering about the products you are interested in\u266a<br>This site deals directly with Italian manufacturers, so we will check on your behalf to see if your wishes can be realized. You can consult with the manufacturer. We will do our best to help you realize your wishes! ! <br>Please feel free to contact us\/<a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\">Contact us<\/a><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_account_registration\">About account registration<\/span><\/h2>\r\n\r\n\r\n\r\n<p>By registering an account on this site, you can save yourself the trouble of entering information when shopping, and you can check your order status and order history from My Page, making your shopping more convenient. We provide convenient functions that allow you to: <\/p>\r\n\r\n\r\n\r\n<p>In addition, our site ItaliaDesign offers various benefits such as information on new brands and products, information on great sales, and the issuance of coupons. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"New_registration_method_account_registration_only\">[New registration method] (account registration only)<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Click &#8220;Login&#8221; at the top right of the site, enter your email address in &#8220;Register&#8221;, and click the register button. <br>An email will be sent to the email address you entered stating that your account has been created. Once you follow the link in the email and set a password, your account registration will be complete. *Please note that your account registration will not be completed unless you set your password. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"First-time_purchasers_account_not_registered\">[First-time purchasers] (account not registered)<\/span><\/h3>\r\n\r\n\r\n\r\n<p>By entering your name, address, and email address on the purchase screen, the purchase procedure and account registration procedure will be completed at the same time. <br>At the same time as the &#8220;Your order has been received&#8221; email, you will also receive an &#8220;Account has been created&#8221; email.<br>Follow the link in the &#8220;Account has been created&#8221; email to enter your password. Please set it. <br>Once you set a password, your account registration will be completed and you can check your order status from My Page. <br>*If you do not set a password, you will not be able to register for an account and will not be able to check your order status on My Page on the site, so we strongly recommend that you register. <br>\u203b<strong>You can make purchases even if you do not register for an account. <\/strong>We will keep you informed of the status of your order via email. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Customers_who_are_already_members\">[Customers who are already members]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Click &#8220;Login&#8221; at the top right of the site and enter your email address and password in &#8220;Login&#8221;. My page will open. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"How_to_use_my_page\">[How to use my page]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>When a member is logged in, &#8220;My Page&#8221; is displayed at the top right of the site. <br>You can do the following on My Page:<\/p>\r\n\r\n\r\n\r\n<p><Order> You can check the history and status of your order. Click &#8220;View&#8221; on the right side of each order to view the detailed status of that order. Click &#8220;invoice&#8221; to download your receipt. <\/p>\r\n\r\n\r\n\r\n<p><Address> You can check your registered billing address and delivery address. <br>Click &#8220;Edit&#8221; to change your registered address. <\/p>\r\n\r\n\r\n\r\n<p><Payment method> You can check and add your registered payment method. <\/p>\r\n\r\n\r\n\r\n<p><Account Details> You can check and edit your registered name, account display name, and email address. You can also change your password here. <\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_your_order\">About your order<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Order_flow_normal\">[Order flow] (normal)<\/span><\/h3>\r\n\r\n\r\n\r\n<p>1, Please select the product. <br>2. Add the desired product to your cart from the product page, and click the Proceed to Payment button on the &#8220;Shopping Cart&#8221; page. <br>3, If you have already registered an account, please log in and the registered information will be reflected. <br>*You can purchase without registering an account<br>3. Please enter the information necessary for shipping and payment. <br>4, <If paying by credit card> If you place an order by paying by credit card, your order will be completed immediately. <br>After placing your order, you will receive a confirmation email from ItaliaDesign. <\/p>\r\n\r\n\r\n\r\n<p><If paying by bank transfer> If you choose to pay by bank transfer, you will receive a confirmation email from ItaliaDesign after placing your order. After that, your order will be completed after confirming your payment. We will send you an email confirming your payment. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Flow_of_ordering_customized_products\">[Flow of ordering customized products]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Many of the products handled by ItaliaDesign can be customized. <br>Possible customization varies depending on each product, such as color, size, material, etc.<br>It is impossible to list all possible customizations on the site, so <br>1. Please feel free to contact us via &#8220;<a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\">Contact Us<\/a>&#8221; for customization of our products. <br>2.This site will contact the manufacturer on your behalf and let you know whether customization is possible and what kind of customization is possible. <br>3. Basically, we will communicate with you via email, and once we receive your approval for the proposal\/estimate, you will make payment and your order will be placed. <br>*The only payment method for purchasing customized products is bank transfer. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Check_your_order_status\">[Check your order status]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Depending on the product you order, it may take a long time for delivery. <br>While you are waiting, you can check the status of your order as follows. <br><Customers who have registered an account><br>You can check the order by going to &#8220;My Page&#8221; \u2192 &#8220;Orders&#8221; and clicking &#8220;View&#8221; for the relevant order. We will send you the same content as on My Page by email from time to time. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Changescancellations_after_ordering\">[Changes\/cancellations after ordering]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Please note that once an order has been placed, we cannot accept changes or cancellations due to the customer&#8217;s convenience. If the payment method is bank transfer, changes or cancellations cannot be made after the transfer has been made. <br>In the following cases, we will notify the customer by email, and the customer may change or cancel the reservation at their discretion. <br>\u30fbIf the delivery date of the ordered product is expected to be longer than what is stated on the product page.<br>\u30fbIf the ordered product cannot be manufactured due to the manufacturer&#8217;s circumstances and a similar product will be delivered. <br>\u3000(For example, differences in color, differences in materials, differences in some shapes, etc.)<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_payment\">About payment<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Payment_method\">[Payment method]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>You can pay by <strong>credit card<\/strong>Visa\/MasterCard\/AmericanExpress or <strong>bank transfer<\/strong> (prepayment). Please note that bank transfer fees are the responsibility of the customer. <br><Transfer destination><br>Sumishin SBI Net Bank (financial institution code 0038)<br>Melon Branch (branch code 108)<br>Account number 1186214 Ordinary<br>Name holder: CISARELLA FELICE<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Issuance_of_receipt\">[Issuance of receipt]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>If you have an account, you can download it from My Page > Orders > &#8220;Invoice&#8221; on the right side of the relevant order. Or please contact our store. We will send it to you by email. <\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_shipping_delivery_shipping_country_and_packaging\">About shipping, delivery, shipping country, and packaging<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Shipping\">[Shipping]<\/span><\/h3>\r\n\r\n\r\n\r\n<p><strong>For all items, shipping and duties are included in the listed price. <\/strong><br>Shipping and service fees are generally included for some large products and products that require unpacking and installation services. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_delivery_time\">[About delivery time]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Please see each product page for delivery times. <br>Customized products may take longer than stated. <br>Also, due to national holidays and summer\/winter holidays in Italy, it may take longer than usual to deliver. note that. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_shipping_country\">[About shipping country]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Most of the products will be shipped from Italy after your order is placed, and some products will be shipped from within Japan. <br>Items will be delivered to the destination using the following three patterns. <br>\u30fbFrom Italy \u2192 delivered to the customer&#8217;s home<br>\u30fbFrom Italy \u2192 our store&#8217;s warehouse \u2192 delivered to the customer&#8217;s home (for large items)<br>\u30fbFrom Japan \u2192 delivered to the customer&#8217;s home<br>From Italy For shipping, we use international carriers such as DHL and FedEx by air, and for shipments from within Japan, we use carriers such as Yamato Transport and Sagawa Express. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_packaging\">[About packaging]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>The delivered product will arrive in Japan via airmail from Italy. It takes a long journey to reach our customers by land, air, and then land again. <br>All items will be carefully packaged at the point of delivery to ensure that they complete this long journey safely. <br>Small products are packed using cushioning material to protect and secure the entire surface of the product. <br>Large products (furniture, etc.) are packed with cushioning material and a wooden frame or box to protect and secure the entire surface of the product. <br>*When packing, the shipping company takes photos or videos of the condition of the product and packaging immediately before packing to ensure that the product is packaged without any damage, scratches, or stains. I am. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_delays\">[About delays]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>The delivery time stated on the product page has a certain amount of leeway, but it may be due to reasons such as social conditions (war, coronavirus pandemic, etc.), bad weather, natural disasters, or the occurrence of unpredictable situations. Please note that there may be delays. <\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_unpacking_and_installation_delivery\">About unpacking and installation delivery<\/span><\/h2>\r\n\r\n\r\n<p>Large items deemed necessary by our store will be delivered by unpacking and installation. (The service charge is included in the displayed price.)<br>In order to arrange smooth delivery, we will ask the customer to inform us in advance of the details of the installation location where the delivery will be made. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_delivery_date_and_time\">[About delivery date and time]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>After the product arrives at our warehouse in Japan, we will inform you of the earliest possible delivery date from our website. If the scheduled delivery date is inconvenient, please contact us. We will coordinate the schedule with the delivery company. If we do not hear from you, we will make arrangements according to the schedule you provided. <br>The delivery company will contact you directly by phone or SMS in the evening of the day before the delivery date or in the morning of the day of delivery regarding the time when the delivery company will visit you. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_delivery\">[About delivery]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Delivery will only be carried out through the entrance. If delivery through the entrance is not possible, we will deliver the item to the entrance or in front of the building. We also do not accept returns of products due to impossibility of delivery. Please check the delivery route carefully in advance. <br>Also, please check the following: <br>\u30fbIf the delivery route is narrow and it is not possible to transport the product to the room where it will be installed, the product will be delivered and installed at a location where it can be delivered. <br>\u30fbWe cannot move your furniture, etc. By the time of your visit, please ensure that there is a sufficient route for transporting the product and that you have prepared the space for installation. If the delivery\/installation space cannot be secured at the time of visit and the installation work cannot be carried out and the item has to be returned, it will be treated as redelivery. <br>\u30fbPreliminary inspection by the delivery company (charges apply) may be possible. If you wish to make such arrangements, please contact us before placing your order so that we can check the availability and costs. Please note that the preview is only for checking the current condition and does not guarantee whether or not the item will be transported. It will take some time for us to provide you with an estimate. <br>\u30fbDepending on the building or facility, it may be necessary to submit a &#8220;transportation application&#8221; to the management company in advance. Please be sure to check the building\/facility entry rules in advance and take the necessary procedures. If the item cannot be delivered on the same day due to an incomplete application and has to be returned, it will be treated as redelivery and a redelivery fee of 10,000 yen (excluding tax) will be charged. <br>\u30fbIn the case of delivery to a building or facility that has restrictions regarding delivery vehicles (such as truck height restrictions) or delivery times (designated weekday nights, etc.), arrangements will be different from normal arrangements and additional costs will be borne by the customer. You may receive it. We also accept advance consultation regarding shipping, so please contact us from &#8220;<a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\">Contact Us<\/a>&#8220;. <br>\u30fbCompensation in the event of an accident such as damage to the walls of the room or scratches on the floor during transport is limited to the scope covered by the shipping company&#8217;s insurance. This site is not responsible for any other compensation details. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_costs\">[About costs]<\/span><\/h3>\r\n\r\n\r\n\r\n<p><strong>Included in listed price. <\/strong><br>In the following cases, the delivery will be treated as redelivery according to the shipping company regulations, and a flat rate of 10,000 yen (excluding tax) will be charged for redelivery. <br>\u30fbDate and time changes after the changeable date has passed. <br>\u30fbIf the customer is not present when we visit on the day. <br>\u30fbWhen we visit you on the day of your visit, we are unable to carry in and install the item due to the building or indoor conditions, and you have to return the item. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Others\">[Others]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Please note that we do not allow customers to specify a delivery company. <br>Depending on the area specified by the delivery company, a separate quote may be required or arrangements for unpacking and installation delivery may not be possible. Please consult us before ordering. <\/p>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_returns_exchanges_and_cancellations\">About returns, exchanges, and cancellations<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"If_there_is_a_defect_in_the_delivered_product\">[If there is a defect in the delivered product]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>We take every possible measure to ensure the quality of the products we deliver, but in the unlikely event that the product is damaged, soiled, defective, defective, missing parts, or different from what you ordered, we may Please check the following details and contact us via &#8220;<a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\">Contact Us<\/a>&#8221; within 5 days from date. <\/p>\r\n\r\n\r\n\r\n<p>\u30fbWhen returning or exchanging a product, please use the packaging materials used when the product was delivered. If there is a defect, please be careful not to discard the packaging materials used during delivery. <br>\u30fbWhen opening the product, please be sure to check that there are no scratches or stains on the product, and that there are no missing parts. If the product requires assembly, we will not be able to respond if you contact us regarding scratches or stains after the product has been assembled. please note. <br>\u30fbAs the response will vary depending on the situation, we kindly ask that you follow the return\/exchange procedures provided on this website. If you return the item before receiving the information from this site, we will not be able to respond. <br>\u30fbIf you do not follow the instructions on this site, we will not be able to accept returns or exchanges for any reason. Thank you for your understanding. <br>\u30fbPlease note that if the contact deadline has passed, we will not be able to accept exchanges or returns. <br>\u30fbAlthough we take great care in handling our products, minor scratches (scratches) may occur due to force majeure during assembly, packaging, or transportation. In that case, please note that the product will not be treated as defective. <br>\u30fbDepending on the product, there are some that are exchangeable and some that are not. Even if an exchange is possible, it may take some time for the product to be made to order. If we are unable to provide the same item because it is sold out or is a one-of-a-kind item, we will accept returns and refunds. Please note. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Returns_due_to_customer8217s_convenience\">[Returns due to customer&#8217;s convenience]<\/span><\/h3>\r\n\r\n\r\n<p>We cannot accept returns for any reason. Please note. <br>We try to reproduce the actual color and texture of the product photos as much as possible, but there may be slight differences in color tone depending on the customer&#8217;s device, screen settings, and the shooting conditions of the product photos. This may occur. <br>Also, the appearance of patterns on natural marble, the appearance of wood grain and annual rings on wood products, the appearance of patterns and patterns on fabrics and leather, the colors, patterns and shapes of art glass products, and vintage processing. Some products have different expressions depending on their characteristics, such as the finish of the product. Please note that we cannot accept returns or exchanges due to reasons such as color, texture, etc. differing from the image. <br>If you have any questions or would like more detailed information about the product before ordering, please feel free to contact us on this site<a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\"> Please contact us<\/a>. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Cancellation_of_order\">\u3010Cancellation of order\u3011<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Please note that once an order has been placed, we cannot accept changes or cancellations due to the customer&#8217;s convenience. If the payment method is bank transfer, changes or cancellations will not be possible after the transfer has been made. <br>In the following cases, changes or cancellations may be made at the customer&#8217;s discretion. <br>\u30fbIf the delivery date of the ordered product is expected to be longer than what is stated on the product page.<br>\u30fbIf the ordered product cannot be manufactured due to the manufacturer&#8217;s circumstances and a similar product will be delivered. (For example, differences in color, differences in materials, differences in some shapes, etc.)<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"About_cooling_off\">[About cooling off]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Mail order sales are not covered by the cooling-off system. We cannot accept cancellations or returns due to customer convenience. Please note. If there is a defect in the product, please check &#8220;If there is a defect in the delivered product&#8221;. <\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_the_warranty\">About the warranty<\/span><\/h2>\r\n\r\n\r\n\r\n<p>Products purchased on this site come with a worry-free guarantee, with some exceptions. Please check the warranty period on each product page. <br>For paid repairs after the warranty period has expired or which are not covered by the warranty, please feel free to contact us as we will respond as appropriate depending on the content. *A &#8220;warranty&#8221; is not attached to each product. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Warranty_details\">[Warranty details]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>During the warranty period, any failure or damage that occurs naturally due to normal usage according to the instruction manual will be repaired, parts replaced, or the product replaced free of charge. If repair is not possible, or if the same parts or product are not available for parts or product replacement, we will, at our discretion, accept returns and refunds. Please note. <br>Breakdowns and damage caused by use for commercial purposes other than at home are not covered by the warranty. Please note. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Warranty_period\">[Warranty period]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Please see each product page for the warranty period. (The warranty period for all products not listed is &#8220;1 year&#8221;)<br>The warranty period begins from the date of delivery of the product. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Warranty_covered\">[Warranty covered]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>Only physical failure or damage to the product itself is covered. <br>The warranty does not cover incidental damages such as damage to non-products such as floors and walls, physical injuries to people or animals, and psychological damage. In addition, the warranty does not cover discoloration or fading due to sun exposure, deterioration of the fabric or filling material, scratches or stains due to use, consumables such as light bulbs or batteries, or other natural deterioration over time. <br>Even within the warranty period, repairs will be charged in the following cases. <br>\u30fbFailures and damage caused by transportation, movement, dropping, impact, pressurization, water exposure, etc. after delivery, or due to improper management and storage<br>\u30fbFire, earthquake, wind and flood damage, lightning, salt damage \u30fbFailures and damage caused by gas damage, insect damage, and other natural disasters<br>\u30fbFailures and damage caused by use outside of ordinary households (for commercial use, etc.)<br>\u30fbWhen used outside of Japan<br> >\u30fbWhen replacing non-faulty parts at the customer&#8217;s request<br>\u30fbWhen the purchased product is a used item (used item) that has been transferred, whether paid or free of charge<br>\u30fb If the product has been intentionally altered, modified, or processed<br>\u30fbFailure or damage due to repair or modification by a party other than this site<br>\u30fbIn any other case judged by this site to be inappropriate for warranty coverage<\/ p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"About_customs_duties\">About customs duties<\/span><\/h2>\r\n\r\n\r\n\r\n<p>Products shipped from Italy may be subject to customs duties, which are included in the displayed price. Rest assured that<\/strong>you will not be charged for payment once the item is delivered to you. If you are charged payment due to a mistake, please let us know immediately. <\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span id=\"Other\">Other<\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Gift_wrapping\">\u3010Gift wrapping\u3011<\/span><\/h3>\r\n\r\n\r\n\r\n<p>We are sorry, but we do not provide gift wrapping or gift wrapping services. <\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span id=\"Name_engraving_service\">[Name engraving service]<\/span><\/h3>\r\n\r\n\r\n\r\n<p>For some products, such as watches, we offer a personalized engraving service (name, date, message, etc.) for a fee. <br>Please use it as a gift for celebrations or loved ones! <br>The number of possible characters varies depending on the product. Please feel free to <a href=\"https:\/\/italiadesign.jp\/eng\/contact\/\">contact us<\/a>. <\/p>\r\n","protected":false},"excerpt":{"rendered":"Contents1 About our products1.1 [Italian designed products]1.2 [Customized products]2 About account registration2.1 [New registration method] (account registration only)2.2 [First-time purchasers] (account not registered)2.3 [Customers who are already members]2.4 [How to use my page]3 About your order3.1 [Order flow] (normal)3.2 [Flow of ordering customized products]3.3 [Check your order status]3.4 [Changes\/cancellations after ordering]4 About payment4.1 [Payment method]4.2 [&hellip;]","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide - ItaliaDesign Eng<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/italiadesign.jp\/eng\/guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide - 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